Book with a £100 deposit. We take care of the investigation, specialist tracing and plumbing repair—all within our £1,250 residential package.
You don’t need to find the leak first. We bring the equipment, investigate the source and carry the work through to testing and a written report.
Every stage has a purpose: understand the problem, trace the source and complete the plumbing repair with the right evidence behind it.
Your booking
Your booking starts with a £100 deposit. It secures your appointment and comes straight off the £1,250 residential package, leaving £1,150 remaining.
You do not need to work out where the leak is, test the pipework or decide which equipment is needed. That is what you are booking us to do. From the investigation to the plumbing repair, we take the job forward and explain what is happening as we go.
A simple starting point. Specialist help takes it from there.
Understanding the problem
A rising water bill, a boiler that keeps losing pressure, a damp wall or water appearing through a ceiling can all point to different problems. Our engineer assesses the symptoms, relevant plumbing and accessible parts of the system to establish where the investigation should focus.
We consider mains water supplies, internal hot and cold water pipes, central heating and wet underfloor heating circuits as appropriate. Moisture assessment and suitable isolation or pressure checks help us distinguish the affected system before tracing the source.
We follow the evidence behind the symptoms.
Specialist leak detection
We select specialist leak detection methods for the pipework and conditions. Thermal imaging, acoustic listening, tracer gas, moisture readings and pressure testing can each contribute a different part of the evidence.
This approach helps investigate concealed pipe leaks beneath floors, behind walls or underground without opening every suspected surface. We compare the findings and narrow the likely source before planning the access. A visible damp patch is a useful clue; it is not automatically the position of the damaged pipe.
A more focused investigation before a surface is opened.
Trace and access
Once the source has been traced, we explain where access is needed and what that involves. Depending on the pipe location, this may mean opening a section of floor, wall or ceiling, or excavating an external supply pipe.
Required access and excavation are included in the residential package. Specialist tracing helps us plan the opening around the findings and avoid unnecessary disruption. Non-invasive detection can reduce exploratory opening, but a concealed plumbing repair still needs physical access to the pipe.
The access is part of the package, with the work explained clearly.
The plumbing repair
After reaching the source, we carry out the plumbing repair using suitable parts and materials. You have the same team taking the job from leak investigation through to repair, with a clear account of what has been found and addressed.
The £1,250 residential price includes this repair work. Parts and materials are included, and an agreed job taking longer does not create an additional hourly charge. Decorative and remedial reinstatement is separate, so the plumbing scope and the finishing work remain clear.
Detection and plumbing repair in one agreed residential price.
Testing, reporting and reassurance
Finding and repairing the source is followed by appropriate checks on the affected pipework. Post-repair testing helps establish that the repaired section is operating as intended and provides a clearer account of the result than the visible repair alone.
You receive a Trace & Access report recording the relevant investigation findings, methods, access and repair work, with supporting photographs where appropriate. The report can support your property records or an insurance submission. The plumbing repair also comes with a 12-month workmanship warranty.
A tested plumbing repair, a written record and workmanship cover.
A hidden heating leak and a buried mains-water leak do not always reveal themselves in the same way.
We choose the checks that suit the system and interpret the results together. Appropriate specialist detection methods are part of your package—you do not need to choose a tool or diagnose the fault before booking.
That combination of investigation and technology helps us decide where to focus, what further checks are needed and when access is justified.
A thermal camera records surface temperature differences that can help investigate heating routes and moisture patterns. We interpret the image alongside other findings; it does not see through walls or prove a leak on its own.
How thermal imaging helpsSpecialist listening equipment helps compare the sound of escaping water along suitable pressurised pipework. It can support underground and mains-water leak investigations, with pipe material, pressure and background noise taken into account.
How acoustic listening helpsOn a suitable isolated circuit, tracer gas can help investigate a difficult hidden leak when other clues are limited. We interpret detector readings with the building construction and pipe route before deciding what they support.
How tracer gas helpsSuitable pressure checks help identify a circuit that may be losing water. Moisture readings help build a picture of the affected area. Together with the wider investigation, these findings guide tracing and support decisions about the repair.
How pressure testing helpsYour £1,250 package brings leak detection, trace and access, and the plumbing repair together.
With the investigation and repair handled by the same team, the findings can be taken straight into a practical repair plan. You know what the residential price covers, from the appropriate detection methods to the parts and materials used in the plumbing repair.
£1,150 remains from the £1,250 total. No additional hourly charge simply because an agreed residential job takes longer.
Decorative and remedial reinstatement is excluded. Tiling, flooring, plastering, painting, decorating, cabinetry and restoration of external finishes are separate from the included plumbing repair. Commercial premises receive their own quotation.
View the full price and inclusionsOur process is built around the water system and the source of the loss, whether the first clue is a bill, a pressure reading or visible water damage.
Investigating leaking supply pipes, unexplained metered water use and concealed water loss beneath gardens, drives and floors.
Explore this leak detection serviceTracing suspected leaks in heating pipework and wet underfloor circuits when pressure loss needs a closer investigation.
Explore this leak detection serviceFollowing the evidence behind damp walls, wet floors and ceiling stains to establish whether concealed plumbing is the source.
Explore this leak detection serviceYour Trace & Access report brings the investigation and repair into one account. It records what was found, which methods were used and the relevant access and repair work, with photographs where appropriate.
It can support an insurance enquiry or property records for a homeowner, landlord or managing agent. Insurance cover and reimbursement depend on the policy and the insurer’s decision; the report does not guarantee a claim.
More about Trace & Access reportingThe price, the process and what happens after the repair.
A £100 deposit secures your booking and is deducted from the £1,250 residential package. That leaves £1,150 remaining. The deposit is part of the price, not an additional charge.
No. You do not need to diagnose the problem, take meter readings or choose a detection method before booking. Our engineer handles the investigation, selects the appropriate equipment and explains the findings.
Yes. The residential package includes leak detection, the access or excavation required, the plumbing repair, parts and materials, testing and a Trace & Access report. There is no separate hourly charge simply because an agreed residential job takes longer.
Yes. We investigate mains water supplies, concealed hot and cold water pipes, central heating pipework and wet underfloor heating circuits. The method depends on the system and the symptoms. Boiler component faults may require a suitably qualified heating engineer.
Specialist detection helps narrow the source before access is made. Repairing a concealed pipe may still require a floor, wall, ceiling or external surface to be opened. We explain the proposed access before starting that work.
We carry out appropriate post-repair testing and record the investigation and work in a Trace & Access report. The plumbing repair comes with a 12-month workmanship warranty. Decorative and remedial reinstatement is separate.
Decorative and remedial reinstatement is excluded, including tiling, flooring, plastering, painting, decorating, cabinetry and restoration of external finishes. Commercial work receives a separate quotation.
Specialist water leak detection, targeted access, plumbing repair, testing and reporting. £1,250 for the residential package, with a 12-month workmanship warranty.
Serving Berkshire, Surrey, London and selected surrounding areas, including Guildford, Woking, Reading and Maidenhead. Decorative and remedial reinstatement excluded. Commercial work quoted separately.
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Track N Fix
Specialist detection and a practical repair plan, with clear costs from the start.
