What we investigate
A ceiling stain below another flat can come from several routes, and the visible damage is not enough to identify responsibility. We review the timing and layout, inspect accessible plumbing and arrange appropriate checks where permission is available. The findings help explain the likely source and the access needed for a repair.
Signs to tell us about
- Water entering from above
- Intermittent ceiling staining
- A suspected bathroom or supply leak
- Unclear source across a shared boundary
Getting ready for the visit
Arrange access through the landlord, occupier or managing agent. Tell us who controls the supply isolation and who can approve access or repair in each affected space.
What to expect
Investigation may be limited if the relevant flat, riser or communal area cannot be accessed. The correct booking scope and price are confirmed in advance.
Detection, access and repair
For residential work, the £1,250 package includes investigation, suitable detection methods, access or excavation, the plumbing repair, parts and materials, testing and a report. The repair carries a 12-month workmanship warranty.
We serve homes and businesses across the listed service area. Check the coverage directory and provide the exact postcode before booking. Decorative and remedial reinstatement, including flooring, tiling, plastering and decorating, is separate.
Common questions
What should I prepare for flat-to-flat leak detection?
Arrange access through the landlord, occupier or managing agent. Tell us who controls the supply isolation and who can approve access or repair in each affected space.
What happens after a leak is found?
We explain the access needed, carry out the agreed plumbing repair and test the affected pipework. The residential package includes parts, materials and a report. Reinstatement of finishes is excluded.